cv9995 Responsible Gaming — Play Smart, Stay Safe

How We Enforce the Age Limit

cv9995 requires every player to complete identity verification before withdrawing funds or accessing certain features. During verification, we confirm your date of birth against a government-issued identity document such as a National ID card or passport. Any account found to belong to a person under 21 will be immediately suspended and all funds will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and believe a minor has accessed or registered on cv9995 using your details or their own, please contact us immediately at [email protected] so we can investigate and close the account without delay.

One of the most practical ways to maintain healthy gambling habits is to set firm limits on how much money you deposit into your cv9995 account. Our deposit limit feature allows you to define the maximum amount you are willing to deposit over a given period, giving you a clear financial boundary before you start playing.

Time-Out Feature

Sometimes all you need is a short break. The cv9995 time-out feature allows you to temporarily suspend access to your account for a defined period ranging from 24 hours up to 6 weeks. During a time-out period:

• You cannot log in to your cv9995 account
• You will not receive any promotional communications from cv9995
• Any pending bets placed before the time-out are settled as normal
• Your account balance is preserved and accessible once the time-out expires

To activate a time-out, simply contact our support team via email with "Time-Out Request" in the subject line. The time-out will be applied within 1 hour of your request being confirmed.

Self-Exclusion

Self-exclusion is a more permanent measure for players who feel that their gambling has become, or is at risk of becoming, a serious problem. When you self-exclude from cv9995:

• Your account is fully blocked for a minimum period of 6 months (or indefinitely, at your request)
• You are removed from all marketing lists immediately and permanently
• cv9995 will take reasonable steps to prevent you from opening a new account during the exclusion period
• Your account balance at the time of exclusion will be returned to you after verification

Self-exclusion cannot be reversed during the minimum exclusion period. This is an intentional design to protect players who are in a vulnerable state and may otherwise reverse the decision impulsively. After the minimum period, reinstatement requires a deliberate written request and a mandatory 7-day reflection period.

The following checklist contains common warning signs that gambling may be negatively affecting your life. If you identify with one or more of these statements, we strongly encourage you to use our time-out or self-exclusion tools and to seek professional support.

Contact cv9995 Support

Our support team is available 24 hours a day, 7 days a week to assist you with any responsible gaming request, including setting deposit limits, activating time-out, or initiating self-exclusion. You can reach us at:

Email: [email protected]

Please include your registered account email and a clear description of your request in all responsible gaming communications. We treat every responsible gaming enquiry with the highest priority and complete confidentiality.

Our Commitment to You

cv9995 is committed to the responsible gaming principles set out in this page. We regularly train our support staff to identify and sensitively handle responsible gaming issues. We also conduct periodic reviews of player account activity to proactively identify patterns that may indicate a problem and, where appropriate, reach out to offer support before a player requests it.

We believe that a sustainable, enjoyable gaming environment is built on trust. Players who feel safe and supported are the foundation of everything we do at cv9995 in Bangladesh.